You accompany and shape ServiceNow projects from consulting and concept through implementation to go-live.
You analyze and design business requirements in the ITSM, HR, and/or Customer Service (CS) domains and implement them.
You conduct business analyses to derive optimization measures for digital workflows.
Configuring and customizing ServiceNow modules is part of your responsibilities.
You support the onboarding and mentoring of our junior consultants.
Managing (sub-)projects, stakeholder management and reporting are among your responsibilities.
You take ownership of and independently help develop our ServiceNow service portfolio and continuously advance it.

Ideally you have experience with ServiceNow or are motivated to acquire ServiceNow skills.
You have professional experience in software development, technology consulting and/or system integration.
In addition to technical skills, you also have business domain experience, ideally in IT service management, HR and/or customer service.
You possess analytical and conceptual skills and enjoy acting as the interface between IT and the business.
You hold a university degree.
You are fluent in German and have good English skills.
Business travel within the DACH region for consulting projects is acceptable to you.

Attractive, performance-based compensation.
A family-friendly company with flexible working hours: remote, at the client or in the office.
Excellent working atmosphere with flat hierarchies and short decision-making paths.
Individual development and training opportunities, because our employees' know-how moves us forward.
Exciting projects in an innovative and international environment with state-of-the-art technologies.
You have the option to order your own company bike (JobRad) through us.
Teamplay is important to us.
Life is more than work — that's why we offer 30 days of vacation.

IT Project Manager, Business Analyst - ServiceNow

Key skills