Own and drive the day-to-day global collections process
Monitor customer accounts to identify outstanding balances and ensure timely follow-ups
Communicate directly with customers to resolve payment issues and ensure collections
Issue receipts, credit memos, and support billing-related inquiries
Support AR processes including payment allocations, credits, refunds, and invoice adjustments
Proactively identify and follow up on at-risk accounts to prevent overdue balances
Work closely with Sales, Customer Success, and Account Managers to resolve customer issues and accelerate collections
Collaborate with the Accounting team on AR-related activities
Track and report on collections activity and accounts receivable status
Identify opportunities to improve collections processes and increase efficiency
Serve as a key point of contact for customers on billing and payment-related matters

4+ years of collections experience in B2B SaaS companies (must)
Strong communication and interpersonal skills, with a customer-oriented mindset
Ability to manage multiple priorities in a fast-paced environment
High level of ownership and accountability
Excellent time management and organizational skills
Strong attention to detail (must)
Negotiation and conflict resolution skills
Proficiency in Microsoft Excel (must)
Fluent English (written and verbal) (must)
Experience with NetSuite and/or Recurly
an advantage
Experience working with tools such as Salesforce, Zendesk, and banking platforms
an advantage

Collections & AR Specialist

Key skills