Analyst, Employee Connection

Role Overview

• Capture, respond to, and resolve P&C, pay, policy, benefits, employee data, and various other types of requests from employees, managers, and other customers leveraging ServiceNow (SNOW) Case Management.
• Processes employee data transactions within Workday.
• Maintain ongoing data changes throughout the employee lifecycle, including employee on and off-boarding, job changes, mobility, and position management.
• Prepares employment contracts and other related documents, information related to company benefit payments, and responds to employment verification requests.
• Works with payroll to ensure accurate data and documentation for payroll processing.
• Assists in managing benefits administration.
• Reviews analyzes and understands data prior to processing, reaching out to HR partners or managers as needed.
• Responds to requests for audits and government inspections in coordination with EC Management.
• Process data correction requests from field or as a result of internal audits.
• Work with HR to identify issues and make corrections to employee data.
• Counsel HR when correction may impact other employee data such as vacation accrual, pension, benefits, bonus etc.
• Respond to SNOW tickets within appropriate Service Level Agreements set forth by department.
• Prep data for mass data loads.
• Analyze the data for completeness and sensibility before handing over to HRIS team for processing.
• Assist other EC team members with workload when extra support is needed.
• Assist in maintaining accurate and up to date process guides for the EC team.
• Time and Attendance and Vacations management.
• Union related duties responsibilities.

Requirements

• Minimum 1-2 years Human Resources administrative or related experience required, preferably from a global shared services environment.
• Must be able to maintain confidentiality and use confidential information appropriately.
• High School diploma or equivalent experience in related field required.
• Must be fluent in Portuguese and English, Spanish is a plus but not required.
• Experience with Workday HR/payroll or other SaaS payroll and ServiceNow or other case management/knowledgebase tools strongly preferred with ability to quickly learn new technology and software programs.
• Experience preferred with Outlook, Excel, Word and PowerPoint.
• Recognized for reliability, integrity, and trustworthiness.
• Ability to manage ad hoc high-volume activities in a fast-paced environment independently.
• Has strong analytical skills and attention to detail.
• Exceptional communication and customer service skills, capable of conveying complex information clearly at all levels.
• Must have flexible and adaptable attitude to cope with fast changing and complex environment.

Tech Stack

• ServiceNow

Benefits

• Career defining opportunities
• Thoughtfully curated benefits
• Tools to explore and grow