Play a critical role in facilitating the successful adoption of new FinTech systems, policies, and processes across the organization.
Develop and execute change management strategies and plans that support the rollout of new digital products, financial systems, automation tools, and process modernization initiatives.
Assess change impacts and readiness across business units; identify adoption risks and mitigation strategies.
Partner with GBO, Technology, Operations, Finance, and HR teams to embed change activities into overall project plans.
Create clear, targeted, and engaging communications that explain the “why,” “what,” and “how” behind upcoming changes.
Develop messaging tailored to various audiences (executives, managers, end users) and deliver it through multiple channels such as newsletters, executive briefings, FAQs, intranet pages, and town halls.
Collaborate with colleagues in Training to develop user guides, virtual workshops, job aids, videos, and e-learning modules.
Build deep relationships with business leaders, department champions, and project sponsors to ensure alignment on messaging and adoption strategy.
Define KPIs and success metrics that measure change readiness, adoption, proficiency, and overall transformation success.

7+ years of experience in change management, transformation, consulting, or organizational development—ideally within FinTech, financial services, or technology organizations.
Demonstrated experience managing change for large-scale system implementations (e.g., ERP, accounting platforms, payment systems, automation tools).
Strong communication, facilitation, and presentation skills.
Ability to influence and drive alignment across diverse stakeholder groups.
Experience creating training materials and delivering engaging training sessions.
Certification in change management (e.g., PROSCI, ACMP, CCMP).
Familiarity with Agile or product-centric delivery models.
Experience working with cross-functional teams across Technology, Finance, Operations, and Compliance.
Understanding of modern FinTech platforms, workflow automation, data tools, or core financial systems.

Attractive compensation and comprehensive benefits packages.
Generous paid time off.
Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.

Manager, COE Transformation

Key skills