Serve as a named resource and partner for Salesforce’s customer organizations
Act as a trusted advisor, maintaining an awareness of key events, needs, and value drivers
Help improve customers’ technical and operational health
Manage expectations and communications through the resolution of major customer incidents
Align Salesforce capabilities to business outcomes for Life Sciences customers
Support key events such as product launches and deployments
Provide a unified Signature experience through collaboration with internal and external teams

6+ years of relevant industry expertise in Customer Success, SaaS platform use, or project leadership
Knowledge of Salesforce product and platform features, capabilities, and standard methodologies
Strong consultative skills and deep curiosity
Proven results as a Trusted Advisor for driving business value
Executive-level interpersonal skills and ability to drive effective conversations at the C-Level
3-4 years experience with deep Salesforce Service Cloud expertise
Knowledge of advanced Service Cloud features: Omni-Channel, Service Cloud Voice, Digital Engagement, Field Service Lightning
Salesforce product certifications are a plus (Agentforce Specialist, Administrator, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud, Advanced Administrator, Platform App Builder)

Customer Success Manager – Life Sciences

Key skills