Work with strong technical experience in networking (Core Network Fundamentals), SAP Basis and SAP S/4HANA;
Responsible for managing critical escalations, serving as the primary point of contact between clients, internal teams and leadership;
Manage the full escalation lifecycle (opening, analysis, action plan, resolution and closure);
Perform root cause analysis and define structured plans with deadlines, owners and success metrics;
Coordinate multidisciplinary teams (technical, product, engineering, support and commercial/sales) to resolve incidents;
Conduct status meetings, alignment sessions and executive presentations;
Ensure clear and effective communication with stakeholders, including executive levels;
Translate technical issues into business impact and actionable plans;
Produce comprehensive documentation (meeting minutes, action plans, reports, post-mortems);
Monitor performance indicators (KPIs) and propose continuous improvements;
Operate under pressure, managing multiple incidents simultaneously;
Anticipate risks and create contingency plans;
Other area routines as required.

Solid experience working with SAP BASIS and SAP S/4HANA;
Experience with system upgrades and infrastructure management;
Experience with network fundamentals: monitoring, troubleshooting and performance;
Knowledge of VPN technologies (IPsec, SSL/TLS, Site-to-Site and Client VPN);
Experience with AWS (VPC, Transit Gateway, Direct Connect);
Experience with Azure (VNet, VPN Gateway, ExpressRoute, Virtual WAN);
Experience with GCP (VPC, Cloud VPN, Cloud Interconnect);
Knowledge of BGP, routing, subnetting and firewalls;
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook);
Experience with tools such as JIRA, ServiceNow or similar;
Familiarity with ITIL, Agile or similar frameworks;
Ability to analyze data and metrics;
Knowledge of network security, cryptography and certificates;
Excellent written and verbal communication skills;
Ability to communicate with diverse audiences (technical and executive);
Bachelor's degree completed (required).

Medical coverage for employees and dependents with national coverage from Bradesco or Unimed;
Dental coverage with national coverage;
Meal Voucher or Food Voucher (employee's choice);
Childcare allowance;
Life insurance for employees and dependents;
Gympass for employees and dependents;
EAP (Employee Assistance Program) offering: Financial Assistance, Legal Assistance, Social Assistance, Psychological Assistance (24/7);
Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
Discounts on banking packages, fees and special rates with Itaú and Bradesco;
Option for payroll-deducted loans (direct salary deduction);
Reimbursement program for certain external certifications;
Training: TCS provides a training and development platform—remote and in-person—covering soft skills, technologies and domains in over 15,000 topics;
Service awards for tenure: TCS rewards employees for commitment and loyalty during their time at the company (3, 5 and 10 years and every 5 years thereafter);
Employee referral bonus—receive a bonus for each successful new hire;
TCS Fit4Life—program encouraging physical exercise for employees, including online functional training sessions;
International experience: depending on your skills and business needs you may be eligible to apply for positions abroad (within and outside Latin America);
And others.

Senior SAP BASIS Consultant

Key skills