Manage daily front desk operations of an outpatient clinic.
Perform administrative and clinical/medical support tasks.
Ensure high quality customer service is provided to the clinic clients.
Serve as a resource for clients, families, and outside agencies requesting information.
Check-in/check out clients at front desk.
Collect and track co-pays.
Schedule, remind, and coordinate appointments.
Update and maintain clients record in designated system.
Manage referrals and assist clients with initial paperwork and information gathering.
Assist with insurance verification, as directed.
Operate computer and office equipment.
Evidence proficiency in computer software programs that support the clinic functions.
Answer high volume of telephone calls.
Screen incoming communications and independently prioritize.

High school diploma or equivalent required; Bachelor's degree preferred.
A minimum of three years of administrative, clerical or secretarial experience in a medical office setting.
Bilingual English/Spanish speaking highly preferred.
Excellent organizational and multitasking skills.
Great customer-oriented communication skills.
Ability to communicate effectively, both orally and in writing.
Ability to maintain confidentiality.
Knowledge of general computer applications and equipment.
Knowledge of medical terminology and healthcare operations preferred.
Must be able to complete CPR and First Aid Training upon hire. Trainings are offered by Vinfen.
Must be able to successfully pass a multistate CORI, SORI, reference check, employment verification, education and credentialing background check.

Clinic Administrative Assistant

Key skills