Staff, Technology Operations

Role Overview

• Drive tech strategy and operational execution for Marketplace initiatives
• Translate high-level priorities into clear plans, milestones, and measurable outcomes, and independently track progress across teams
• Own resource planning and hiring operations, including headcount tracking, requisition visibility, contractor management, and reporting.
• Lead data-driven analysis using advanced Excel and spreadsheet tools to generate insights that inform strategic decisions
• Build executive-ready materials (decks, white-papers, etc.) and clearly communicate updates, risks, and recommendations
• Operate as a cross-functional connector, aligning engineering, product, recruiting, and business teams to drive execution
• Identify gaps in current processes and implement practical improvements to increase speed, clarity, and accountability
• Manage multiple initiatives simultaneously, demonstrating strong ownership, follow-through, and attention to detail

Requirements

• A min of 5–7+ years in strategy, consulting, or business/tech operations, ideally in eCommerce or environments
• Demonstrated ownership of programs, planning, or operational frameworks, with strong follow-through and accountability
• Experience managing or supporting resource planning, hiring programs, or organizational operations
• Strong analytical horsepower with advanced Excel skills; able to turn data into clear insights and decisions
• Ability to manage multiple priorities with a high level of attention to detail, organization, and execution rigor
• Proven ability to own and drive ambiguous, cross-functional initiatives from problem to execution
• Excellent executive communication skills (decks, narratives, presentations) with senior leadership exposure
• Ability to influence without authority, build trust, and drive align stakeholders across engineering, product, and business teams
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) and a focus on driving efficiency and scalability
• Operates with a customer and seller-first mindset, with a passion for improving Marketplace experiences and scaling 3P business.
• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area.
• Option 2: 6 years’ experience in project management, program management, program operations, or related area.

Benefits

• 401(k) match
• stock purchase plan
• paid maternity and parental leave
• PTO
• multiple health plans
• performance-based bonus awards
• medical, vision and dental coverage
• company-paid life insurance
• short-term and long-term disability
• company discounts
• Military Leave Pay
• adoption and surrogacy expense reimbursement
• Live Better U education benefit program for full-time and part-time associates.