Customer Services Manager

Role Overview

• Deliver exceptional customer service by addressing and resolving customer requests
• Provide accurate information and foster a positive customer experience
• Respond promptly and effectively to customer requests from various sources
• Manage customer inquiries from walk-ins, phone calls, faxes, or emails
• Investigate and resolve customer complaints efficiently
• Maintain a record of customer interactions as per organizational procedures
• Develop and implement customer service standards to align with requirements
• Act as primary contact for customer relations and ensure effective communication
• Train and mentor staff in customer service skills and best practices
• Identify recurring issues and propose solutions for improvement
• Document and maintain customer service policies and procedures

Requirements

• High school diploma or equivalent
• 2-4 years experience in customer service, customer relationship management, or managerial role in a customer-facing environment
• Strong interpersonal, communication, and problem-solving skills
• Excellent organizational and time management skills
• Proficiency in relevant software tools for communication, documentation, and data tracking
• Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment
• Must be able to obtain and maintain facility credentials/authorization
• Prior experience in an austere OCONUS environment with a multi-national workforce preferred
• Valid country driver’s license preferred
• Country visa required (as per U.S. Department of State Foreign Clearance Guide)

Benefits

• Safety culture enforcement
• Quality management responsibilities
• Compliance with safety and operational procedures