the management of the assigned projects and/or cases
adherence to the general company processes
telephone support: implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support
administering and adhering to case-management protocols
implementing pharmaceutical and biotechnology related market research initiatives with healthcare professionals
document each activity in program specific database
participate and attend on-going refresher training and in specialized training courses
provide feedback regarding current protocols, database, processes, and inter-departmental relationships
clear communication to manager and program trained colleagues regarding the management of cases
responsible to report all Adverse Events
participate in the training process of new caseworkers

requires broad training in business administration, accountancy, sales, marketing, computer sciences or similar vocations
a minimum of one (1) year experience in customer service
bilingual (French/ English) is required
ability to multitask
attention to detail
strong problem-solving skills
experience in the medical and pharmaceutical field is an asset
working knowledge of Word, Excel, and Outlook
advanced knowledge of pharmaceutical distribution industry
working knowledge of automated warehouse operating system
strong business and financial acumen
strong analytical and mathematical skills
ability to communicate effectively both orally and in writing
effective interpersonal and leadership skills
effective organizational skills; attention to detail
ability to consistently meet deadlines
excellent problem-solving skills; ability to resolve issues effectively and efficiently
excellent presentation skills
knowledge of Microsoft Word, Excel, PowerPoint, and other Office Programs

Caseworker – Bilingual, French

Key skills