HealthMatch works with sponsors and clinical trial sites to recruit and enroll participants into studies. This role is the human link in that chain.
Day to day, you'll manage relationships with dozens of trial sites across LatAm and US markets, follow up with patients, keep our CRM accurate, and be trained to review medical records alongside our Medical Director.
Most weeks, the majority of your time is outbound communication: calling and emailing clinical trial sites to make sure patient referrals are being followed up on, tracking referral statuses across our portal and CRM, supporting patients directly as they move through enrollment, flagging sites that aren't engaging and working with the team on how to re-engage them, and helping onboard new sites to the HealthMatch platform.

You must be fluent in both Spanish and English. This is non-negotiable
you'll be working across US and LatAm markets daily.
You're great on the phone. Not in a scripted, call-center way. You build trust quickly with site coordinators and patients, you're comfortable with follow-up that feels repetitive, and you understand that strong relationships are what make the repetition bearable.
You're organized under volume. You'll be managing dozens of site relationships simultaneously. Dropping a follow-up means a patient might not get into a trial. You need a system, whether that's meticulous CRM hygiene, your own tracking spreadsheet, or something else, and the discipline to maintain it.
You have at least 2 years of professional experience. We're less concerned about where and more concerned that you've worked in a fast-paced, accountable environment before. Experience at a clinical research site or a background in health/science is a plus, it'll shorten your ramp, but it's not required.
You're resourceful. When something is inefficient, you'd rather figure out a fix than complain about it.

Remote role, no relocation required
Preference to be in the North East and willing to travel, while we are remote we often get together in either New York, Boston, or Durham NC for co-working sessions
Primary working timezone is EST, but as a global business we often have meetings with our team in Sydney Australia

Operations Coordinator – Clinical Trials, Bilingual EN/ES

Key skills