Member Engagement Customer Service Coordinator – Spanish Speaking

Role Overview

• Speak with members enrolled in various Medicare Advantage and Medicaid plans
• Make outbound calls to members and medical facilities
• Schedule Primary Care Physician (PCP) appointments
• Coordinate communication between members, clinicians, and doctors’ offices
• Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues
• Use multiple internal and external systems to schedule member appointments
• Document all member interactions thoroughly and maintain accurate notes and records
• Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives

Requirements

• Previous appointment scheduling and/or call center experience (inbound and/or outbound) required
• Intermediate skills in Microsoft Office, particularly Excel
• Fluency in speaking, reading, and writing English; bilingual English/Spanish is a plus
• Proven ability to prioritize and multi-task in a fast-paced environment
• Ability to work a set, consistent schedule
• Strong critical thinking, analytical, and accurate data entry skills

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs