Lead, mentor, and develop a team of UAT analysts responsible for planning and executing UAT activities.
Manage team workload, resource allocation, prioritization, and performance evaluations.
Develop career paths, training plans, and skill-building strategies for the UAT team.
Foster a culture of quality, accountability, and continuous improvement.
Own and maintain the organization’s UAT methodologies, frameworks, processes, and best practices.
Define standards for test planning, acceptance criteria, documentation, defect workflows, and quality controls.
Establish governance processes for test sign-offs, production readiness, and traceability.
Direct the team in developing test plans, test scripts, test cases, and test data needs based on business requirements.
Review and approve testing strategies, scope, timelines, and success criteria.
Ensure execution quality, completeness of test coverage, adherence to timelines, and proper documentation of evidence.
Oversee end-to-end defect lifecycle management, ensuring clear documentation, prioritization, communication, and resolution.
Serve as the primary liaison between business stakeholders, project teams, IT, QA, and operations regarding UAT activities.
Ensure the team has appropriate test environments, data, and tools in place.
Oversee creation of UAT dashboards, status reports, test metrics, and executive summaries.
Identify process inefficiencies and lead initiatives to optimize testing effectiveness and team productivity.

Perferred Bachelor’s degree in Business, Computer Science, Engineering, Information Technology, or related field or equivalent work experience.
Preferred certifications: ISTQB, PMP, CSPO, CSTE, or equivalent QA/UAT certifications.
7+ years of experience in UAT or QA roles, with at least 3+ years in people management or team leadership.
5+ years of experience in complex, regulated industries (insurance or financial services preferred).
Strong background in business requirements analysis, testing governance, and release readiness.
Experience with life insurance and annuities operations strongly preferred.
Expertise in UAT methodologies, test planning, and defect management tools (e.g., JIRA).
Strong leadership, team-building, and performance management skills.
Excellent problem-solving, risk assessment, and decision-making abilities.
Strong communication and stakeholder management skills, with comfort presenting to senior executives.
Understanding of test automation concepts, test data management, and cross-system dependencies.

Senior Manager – UAT

Key skills