Provide hands-on first and second line support for end users across Windows and macOS devices
Troubleshoot and resolve issues with Microsoft Office, Microsoft 365 and general desktop applications
Manage user onboarding and offboarding, including account creation, hardware provisioning and access setup
Deploy, configure and maintain software and user applications
Physical desktop, laptop and peripheral setup and support
Support meeting room AV and video conferencing technology
Assist with networking configuration and troubleshooting
Manage third-party vendor relationships and escalations
Maintain licence tracking, renewals and IT procurement
Train and educate the user base on getting the best out of technology
Research and evaluate employee productivity tools
Promote and enforce cybersecurity best practices
Contribute to infrastructure projects and technology rollouts

At least 1–2 years’ experience in a desktop support or IT support role
Strong knowledge of Windows 11 and macOS
Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
Experience with Microsoft Entra ID (Azure AD)
Familiarity with endpoint management tools (e.g. Intune, SCCM)
Excellent customer service and communication skills
Strong problem-solving ability and a methodical approach to troubleshooting
Ability to manage and prioritise multiple support requests
Experience with Azure or AWS cloud platforms (desirable)
Familiarity with security tools such as CrowdStrike, Darktrace or Zscaler (desirable)
Exposure to financial services technology (e.g. Bloomberg terminals) (desirable)
Experience with Okta or similar identity providers (desirable)
Familiarity with ITIL practices or ticketing systems (e.g. JIRA Service Management) (desirable)
Basic networking knowledge (DNS, DHCP, TCP/IP, VPN) (desirable)

Desktop Support Engineer

Key skills