Senior Product Manager, Order Lifecycle, E-Commerce

Role Overview

• Assume ownership of our Orders product roadmap and E-Commerce Playbook, becoming the trusted expert on how Orders flow from external systems into BillingPlatform.
• Develop a deep understanding of customer personas and order workflows, ensuring that our products solve meaningful, real-world problems.
• Analyze product usage, customer feedback, and market signals to identify and prioritize high-impact opportunities for billing innovation.
• Partner with Product leadership to define, prioritize, and maintain the Orders roadmap, translating insights into actionable initiatives with clear success metrics.
• Collaborate with UX Design to make complex commerce workflows feel intuitive and with Engineering to ensure our platform remains scalable and performant.
• Write clear, outcome-oriented product requirements and partner with engineering to deliver functionality that improves the value customers realize from the platform.
• Serve as the dedicated Product Owner for an engineering squad, ensuring a constant flow of high-quality, AI-collaborated, well-defined workflows and user experiences for every sprint.
• Lead readiness and go-to-market execution, including documentation, field enablement, and marketing collaboration for successful launches.
• Validate and demonstrate new functionality, ensuring releases satisfy the original product intent and customer expectations.
• Represent BillingPlatform’s Billing capabilities in executive demos, customer briefings, and strategic opportunities.
• Perform competitive analysis and market intelligence around order-to-cash functionality.

Requirements

• Hybrid Order Expertise: 3–5+ years of PM experience managing order-to-cash workflows for businesses with both Enterprise Sales (CPQ/CRM-led) and PLG/E-commerce (API-led) motions.
• Transactional & Rating Nuance: Deep understanding of the "math" behind an order. You are comfortable defining logic for complex charges, credits, and usage-based rating. You understand proration, tiered pricing, and how "Order" data dictates downstream "Invoicing" accuracy.
• Hands-on Technical Literacy: You don't just write docs; you explore the system. You are proficient in SQL for auditing order data and Postman for testing ingestion APIs. You can read a JSON payload and explain to a dev why a specific discount didn't map correctly to a Revenue Contract.
• Integration & Data Ingestion: Experience with diverse ingestion patterns—from automated REST APIs for web checkouts to mediating complex PDFs or Salesforce CPQ data for enterprise deals.
• Full Lifecycle GTM: Proven track record of taking a feature from deep Discovery (talking to CFOs and RevOps) to GTM Execution (training Sales and Professional Services, and creating technical documentation).
• Communication & Presentation: Exceptional verbal and written English. You can explain a "tiered-volume rating" logic to a developer and a business stakeholder with equal clarity, ensuring everyone understands the financial outcome.

Tech Stack

• SQL

Benefits

• Competitive compensation with a robust benefits package, including medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and health and wellness perks
• Medical insurance coverage effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance for fully remote employees