Key skills
Problem Solving
About this role
Role Overview
- Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures
- May have specific responsibility for one or multiple specialized products or functional areas
- Identifies and addresses exceptions
- Serves as a point of escalation for complex transactions
- Partners internally with service partners to route calls, documents or other action items to complete transactions
- Interacts with external customers to complete transactions
- Ensures the appropriate materials and documentation are available to complete transactions
- Provides consultation and advice to internal and external customers
- Reviews existing processes, recommends improvements and drives implementation
- Serves as a subject matter resource for process improvement projects
- Trains and onboards new hires
- Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures
- Participates in risk mitigation activities
Requirements
- university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
- in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP) Competencies
- Accuracy and Attention to Detail
- Effective Communications
- Managing Multiple Priorities
- Operational Functions
- Problem Solving
- Process Management
- Products and Services
- Standard Operating Procedures
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service