Handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media.
Independently manage customer conversations with professionalism, speed, and empathy.
Resolve queries and complaints fairly and consistently.
Support customers during the buying process, explaining next steps and overcoming objections.
Build trust through accurate, timely, and clear communication.
Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
Share feedback and ideas to improve processes, training, and workflows.

Proven experience in customer service, contact centres, or sales environments.
Excellent verbal and written communication skills, with empathy and clarity.
Strong problem-solving skills with resilience under pressure.
Confidence in handling objections and complaints fairly and constructively.
Ability to balance speed with accuracy and quality.
Organised and able to manage multiple priorities.
Comfortable using CRM systems and digital communication platforms.
Team-oriented mindset with a proactive, solutions-focused approach.
Background in buying, sales, or complaint resolution.
Ability to adapt quickly in a fast-growing scale-up environment.
Experience working in businesses with operational warehouses or physical products.

Customer Experience Agent – French Speaking

Key skills