Providing technical support, configuring, and troubleshooting issues with the Sumsub platform for our B2B clients.
Performing a technical analysis of reported problems and defining plans for resolving them.
Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
Communicating with clients using chat, email, and outbound calls.
Developing and implementing custom solutions involving simple scripting or coding.

Fluent in English & Mandarin.
Experience troubleshooting web applications.
Basic understanding of programming fundamentals (e.g., data types).
Practical experience troubleshooting web applications that use RestAPI.
Practical experience working with SQL-like databases.
Simple scripting skills using the language of your choice.
Basic HTML and CSS experience.
Willingness to provide excellent support service.
Familiarity with Kibana or the Elastic Stack is a plus.
Proficiency in supporting/working with mobile or web SDK is a plus.
Hands-on expertise with Postman or practical exposure to API troubleshooting is a plus.
Background in technical support for web or mobile applications is a plus.
Understanding of crypto, fintech, banking applications or services is a plus.

Technical Support Engineer, L3

Key skills