Support Engineer Level 2

Flowable is a leading provider of intelligent process and case automation solutions, trusted by global enterprises to power mission-critical business operations. They are seeking a Support Engineer Level 2 to independently manage complex technical issues, collaborate with engineering teams, and drive support excellence while engaging with customers.

Responsibilities:

• Advanced troubleshooting & root cause analysis: Take charge of complex escalations from L1. Analyze logs, system behaviour, and performance to identify root causes, and propose validated fixes or workarounds
• Address performance and security challenges: Resolve performance bottlenecks, manage security authorizations, and handle general product inquiries with a focus on optimization and reliability
• Collaborate with engineering: Work closely with engineers to validate solutions, test fixes, and ensure technical alignment in resolving complex problems. Contribute insights from support cases to help prioritize engineering work
• Drive support excellence: Fully own your support cases, proactively improving processes, documentation, and tooling based on recurring issues and customer feedback
• Contribute to the codebase: Move beyond diagnosis by proposing or implementing code-level fixes, patches, and improvements in collaboration with engineering
• Engage with customers: Communicate clearly and proactively with customers, gather technical requirements, provide timely updates, and translate complex findings into user-friendly explanations

Requirements:

• Hands-on experience with Java, Spring, and Spring Boot; familiarity with React, JavaScript, TypeScript, Docker, and Kubernetes is a plus
• Solid debugging skills: Experience navigating and understanding codebases, analyzing logs, and working through complex application behaviour
• Linux proficiency, with knowledge of other operating systems (especially Windows)
• Strong analytical and problem-solving mindset to diagnose issues, develop effective solutions, and spot systemic patterns
• Effective communicator: Able to explain technical concepts clearly to both technical and non-technical stakeholders
• Flexibility, customer focus, and a genuine passion for working with a modern and innovative tech stack
• Willingness to work Pacific Time business hours (this is a firm requirement; your location within the U.S. is flexible)