Provide prompt and professional responses to customer inquiries—whether in person, by phone, or via email—to ensure timely resolution and uphold high service standards.
Escalate complex or priority concerns to appropriate teams
Collaborate with other departments to efficiently and accurately resolve the issue at hand, ensuring seamless cross-functional alignment and timely outcomes.
Accurately document all interactions and updates in the CRM system
Identify priority or complex issues and escalate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness.
Create purchase orders and maintain proper records for billing and compliance
Meet or exceed performance metrics including response time, resolution rates, and customer satisfaction
Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance.

Minimum high school diploma
3+ years of experience in customer service.
Strong communication skills
Proven ability to multi-task and effectively coordinate initiatives with several internal department representatives
Attention to detail
Excellent problem-solving skills
Proficiency with Microsoft Office and CRM

Comprehensive health and dental benefits
Employer matching of employee retirement contribution
Supportive work-life balance: hybrid/in-office work schedule
Supportive of professional development
Dynamic and international working environment
Will work in close coordination with Reconomy teams in the Americas and periodically with other regions

Customer Service Representative

Key skills