Install and modify Agfa and 3rd party products (DR and CR).
Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely.
Assist R&D and HQ in problem solving and risk analysis.
Train the customers.
Escalate when necessary problems to 2nd and 3rd tier support.
Service incidents documentation.
Manage and perform preventive/corrective maintenance on Agfa products reporting according to our procedures.
Assist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues.
Identify opportunity for up-selling Agfa Services and Products and pass on upselling opportunities to sales as required.
To manage return of equipment and parts in a compliant timely manner to company procedures.

University degree in Engineering / Electronics / Biomedical / Mechatronics or related.
Min. 3 years of previous experience in installing and maintaining medical devices/healthcare products and especially X-ray/DR systems.
Experience of networking and remote diagnosis software systems.
Experience of working safely with electromechanical systems.
Spanish (native speaker level) and English (at least B2 level), Valencian/Catalan language is desirable.
Proactivity, flexibility, independence, own initiative, eager to act on short notice and to change schedules, flexible and adaptable, openness to new challenges, focus on customer relationship, positive mindset, energy to make the change.
Excellent attention to detail, ability to use initiative, strong self-motivation, the ease of communicating with people.
Willingness to daily travel on business.
Able to fault find basic electronics to component level and excellent analytical skills.
Good X-Ray/DR and Windows 7/10 knowledge.
Full driving license – willingness to travel daily for business within the country and occasionally to other European countries (Agfa).

Dynamic global organization with a history of innovation and strong product portfolio.
Challenging environment combined with a supportive management structure.
Career development and growth.
Competitive salary and benefit package.
Friendly work environment surrounded by dedicated and professional colleagues.

Field Service Engineer – Radiology

Key skills