New Channels Analyst III

Role Overview

• Monitor store performance daily, analyzing metrics such as sales, exposure, stock levels and other KPIs.
• Quickly identify performance deviations and implement corrective actions in partnership with stores and sellers.
• Create and maintain dashboards and periodic reports (daily / weekly / monthly) to track progress and trends.
• Ensure all planned stores are activated with the agreed product assortment.
• Monitor completeness of the product showcase/assortment, identifying missing items (sofas, armchairs, beds, tables, etc.).
• Request replenishments from sellers and monitor SLAs.
• Create checklists and audit routines (photos, metrics, spreadsheets, dashboards).
• Analyze daily performance by store, seller and product.
• Identify causes of low sales (visibility/exposure, stockouts, price, content, assortment).
• Report weekly highlights and lowlights.
• Propose quick corrective and growth actions.
• Serve as the focal point for problem resolution and alignment.
• Handle sensitive requests, such as seller replacements, sellers with incomplete stores, or needs for specific items.
• Lead performance meetings and ensure the partnership is maintained.
• Ensure team engagement by sharing targets and best practices.
• Investigate store complaints regarding product, assembly, transportation, stockouts, etc.
• Implement visual and customer experience standardization.
• Review processes, workflows and SLAs with sellers and operations.
• Develop support materials (guides, trainings, manuals).
• Structure dashboards and reports (Power BI or similar).
• Update and maintain governance of store, seller and activation databases.
• Track KPIs such as: % of stores activated, % of complete stores, average replenishment time, sell-out by display, assortment stockouts, sellers' NPS.

Requirements

• Bachelor's degree completed;
• Experience in commercial/sales areas;
• Knowledge of Power BI and data analysis;
• Strong verbal and written communication skills;
• Ability to manage multiple tasks and priorities and to collaborate with different hierarchical levels;
• Ability to meet established deadlines;

Benefits

• Transportation allowance and/or shuttle for roles at our Distribution Centers (DCs)*
• Meal/Food allowance
• Christmas grocery basket voucher
• Home office allowance (for hybrid or remote contracts)*
• Multi-purpose company credit card
• Employee discount at our stores
• Health insurance
• Dr. Be (telemedicine, telepsychology, nutritional coaching and sports coaching)
• Wellhub (Gympass)
• Programs and campaigns developed to promote the health and well-being of our employees and their families
• Balance methodology applied with leadership and teams to strengthen communication and recognition, well-being and ways of working/tools
• Dental plan
• Univers
• discounts at Raia and Drogasil pharmacies
• Pet health plan
• Running coaching/support
• Discounts on universities, schools, language courses and vocational training
• Tickets to cinemas, parks and more.