Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals
Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients
Monitor client-specific milestones, and lead initiatives to improve efficiency, quality, and client satisfaction
Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation
Lead incident management and resolution efforts, acting as a point of contact for escalated requests and ensuring timely communication to internal stakeholders and clients
Champion a culture of continuous improvement and operational excellence by assisting with procedure development and staying informed on product enhancements

Experience in the finance and/or insurance industry, including end-to-end management of client portfolios is required
Strong Office 365 skills
Knowledge of Group Benefits and AdminAdvantage is an asset
Proven experience in service delivery, operations, or client management within a fast-paced, evolving environment
Strong leadership and communication skills, with the ability to influence and collaborate across teams
Analytical mindset with a focus on problem-solving
Passion for delivering exceptional client experiences and driving meaningful change
Ability to manage multiple priorities and adapt to shifting business needs

health, dental, mental health, vision, short
and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off including holidays, vacation, personal, and sick days
full range of statutory leaves of absence

Client Service Specialist

Key skills