Responsible for the execution and management of fleet-wide enrichment, entertainment and destination programming.
Supports the day-to-day operations of the Entertainment department.
Focuses on planning, coordination and delivery of activities, events and enrichment programming across the fleet.
Collaborates with shipboard and shoreside teams to ensure programming is well-structured and delivered to a high standard.
Acts as the central coordination point between shipboard teams and shoreside departments for enrichment, activities and entertainment programming.
Prepares and distributes pre-cruise briefings.
Oversees ordering of equipment, supplies and program materials.
Monitors EOVs, guest feedback and operational reporting to identify trends and drive continuous improvement in program delivery and guest engagement.

Minimum of three years’ experience in Cruise Line Entertainment operations.
Proven experience managing programming, talent coordination and operational delivery within a cruise or entertainment environment.
Shipboard experience preferred.
Excellent organizational, time management, and data entry skills.
Proficient in Microsoft Office Suite, AirTable, and other scheduling/booking platforms.
Strong written and verbal communication skills with ability to work cross-functionally.
Strong understanding of onboard programming, activities and guest experience delivery.
Experience working with shipboard teams and external talent/agencies.
Strong organizational and stakeholder management skills.
Experience in cost control, vendor coordination, and inventory oversight.
Ability to work independently with a high level of proactiveness.
Ability to travel internationally when required.

All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Manager, Entertainment Operations – Enrichment

Key skills