Customer Support Supervisor
Houston, Texas, United States of America
Full Time
3 weeks ago
No Visa Sponsorship
Key skills
SalesforceSales
About this role
Role Overview
- Manage the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns.
- Interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
- Work with sales representatives on pricing, scheduling and transportation issues.
- Monitor calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
- Recommend approaches and services to provide customers with exceptional service.
- Determine work procedures, prepare work schedules, and expedite workflow.
- Study and standardize procedures to improve efficiency.
- Gather information and complete audits from customers.
- Provide training and guidance to staff to ensure performance goals are established, tracked and achieved.
Requirements
- Advanced knowledge of Excel, Word, and PowerPoint
- Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
- 5+ years of hazardous waste management industry experience
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short
- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)