Lead the Service & Operations Team in executing end-to-end back office operations
from inventory reconciliation and transaction processing to precious metals logistics and compliance monitoring.
Act as the primary escalation point for client inquiries and onboarding, ensuring a seamless post-sales transition.
Maintain accurate CRM and stock records, and deliver clear investment updates.
Drive continuous improvement through project support, standing operating procedure development, and targeted process enhancements.

Minimum of 5 years’ experience in operations and customer service roles, with demonstrable leadership responsibility.
A process driven leader, with experience designing, embedding, and continuously improving operational processes and controls.
Proven end‑to‑end sales and operations execution experience, including post‑sales handover, client onboarding, transaction processing, and escalation handling.
Strong people management and leadership skills, including capacity planning, workload prioritisation, team development, and performance management.
Hands‑on experience in process engineering and/or re‑engineering, with a track record of streamlining workflows, reducing errors, and improving service delivery.
Highly diligent, detail‑oriented approach with a keen eye for operational problem‑solving and risk mitigation.
Ability to work under pressure, adapt quickly, and manage shifting priorities in a fast‑moving environment.
A collaborative team player who is equally comfortable working autonomously and taking ownership of outcomes.
Confident communicator, both written and verbal, able to deal professionally with clients and internal stakeholders at all levels.
Strong time‑management, planning, and organisational skills, with the confidence to express an opinion and appropriately challenge when required.

Client Services Manager

Key skills