Customer Service Representative

Role Overview

• Schedule and manage multiple client payrolls.
• Ensure accurate, timely, and compliant processing of all payroll transactions.
• Understand payroll taxation requirements.
• Process wage garnishments, child support orders, and tax levies correctly.
• Prepare accurate quarter-end and year-end payroll reports.
• Provide ad hoc reports to clients.
• Work with clients across various payroll environments to manage time and attendance, payroll processing, and reporting.
• Resolve client payroll and system-related questions.
• Manage client projects.
• Respond to client calls and inquiries promptly.
• Coordinate payroll activities end-to-end with clients.
• Deliver exceptional customer service, including follow-up, follow-through, and accountability.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Strong phone presence and excellent communication skills.
• Excellent organizational, time management, problem-solving, and prioritization skills.