Drive exceptional client retention through proactive relationship management, strategic account planning, and early risk identification across your assigned portfolio of strategic enterprise accounts.
Build and maintain meaningful relationships per client across different organizational levels.
Identify decision-makers, map influence networks, and establish trust with C-suite executives through strategic value conversations that demonstrate measurable business impact.
Research solutions, analyze options, and present recommendations with data-driven rationale.
Understand how each client interaction connects to business outcomes (retention, expansion, competitive positioning) and articulate the specific value you're creating through relationship investments.

10+ years in enterprise account management with demonstrated success managing strategic client relationships. Healthcare, benefits, or SaaS experience strongly preferred.
Proven track record of managing strategic enterprise accounts simultaneously while maintaining exceptional retention rates (95%+) in high-growth or competitive environments.
Complex stakeholder management expertise across multiple organizational levels, including C-suite executives, procurement teams, and operational stakeholders.
Strategic relationship building with ability to establish trust quickly, maintain engagement during extended renewal cycles (12+ months), and recover from at-risk accounts. Must provide specific examples of turning around challenging client situations.
Experience achieving 100%+ net revenue retention, including managing contract negotiations, performance guarantee discussions, and pricing conversations with procurement and C-suite stakeholders.

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development

Client Executive

Key skills