Principal Conversational Designer

Role Overview

• Lead conversational design for agentic experiences, defining interaction patterns, dialogue structures, and content strategies that enable users to complete complex tasks with ease, clarity, and confidence
• Design end-to-end conversational flows across prompts, responses, follow-up actions, clarifications, error handling, and recovery paths
• Create experiences that balance utility, transparency, trust, and delight, helping users understand agent capabilities, system limitations, and next-best actions
• Partner closely with product managers, designers, engineers, researchers, and AI/ML teams to shape product direction and ensure conversational experiences are feasible, valuable, and high quality
• Translate ambiguous problem spaces and emerging AI capabilities into clear conversational frameworks, principles, and reusable patterns
• Develop and maintain standards for personality, tone, voice, interaction behavior, and conversation quality across agentic experiences
• Use customer insights, usage signals, evaluation frameworks, and testing outcomes to refine conversational experiences and improve task success, comprehension, and satisfaction
• Advocate for human-centered, inclusive, and responsible design approaches in AI-powered interactions
• Contribute to scalable design systems, guidance, and best practices for conversational and agentic UX across teams
• Help Autodesk evolve how conversational interfaces support real workflows, reduce friction, and create more seamless Design and Make experiences
• Collaborate with content strategists across AEC's product teams to ensure product-specific considerations are accounted for and drive connectivity with conversation designers across Autodesk for unified approaches and best practices

Requirements

• 8+ years of experience in conversational design, UX writing, content design, product design, service design, or a related experience design discipline
• Proven experience designing conversational experiences for digital products, including multi-turn interactions, guided workflows, and dynamic system responses
• Strong portfolio demonstrating how you have designed clear, useful, and user-centered conversational experiences for complex products or platforms
• Deep understanding of conversational UX principles, including intent modeling, turn-taking, feedback, tone, and interaction clarity
• Proficiency with AI-powered product experiences and comfort leveraging AI tools and workflows in design practices
• Experience working cross-functionally with product, engineering, research, and data or AI/ML teams to ship customer-facing experiences
• Ability to bring structure to ambiguity and translate emerging technologies into intuitive user experiences
• Strong systems thinking, with the ability to create reusable patterns and scalable frameworks across products or platforms
• Excellent communication and storytelling skills, with the ability to explain design rationale and influence stakeholders at multiple levels
• Demonstrated commitment to customer-centered design, iteration, and evidence-based decision-making
• Bachelor’s degree in English, Communications, Human-Computer Interaction, Information Design, Journalism, or a related field, or equivalent practical experience.

Benefits

• Health and financial benefits
• Time away
• Everyday wellness