Service Portfolio and Catalog Architect

Role Overview

• Create and build a service catalog from scratch
• Define a standardized service portfolio (ERP, SaaS, etc.)
• Translate contracts/SOWs into executable operational services
• Define:
• scope (in/out)
• SLAs
• request types
• Create the catalog governance model
• ownership
• approvals
• change control
• Connect:
• sales (SOW) → catalog → operations
• Lead workshops with product, sales and delivery teams
• Document everything at an executive level

Requirements

• ADVANCED ENGLISH
• UNIVERSITY DEGREE
• COMPLETED
• 8+ years in:
• Managed Services (AMS)
• Complex SaaS / B2B
• Hands-on experience in:
• creating service catalogs / portfolios
• Strong experience in:
• ITIL 4
• ISO 20000
• Experience with:
• reading and translating contracts / SOWs
• Experience in environments:
• global / multiple stakeholders
• Fluent English (meetings and documentation)
• Experience in:
• production support / post-sales
• margin improvement / operational efficiency
• Experience with:
• ISO 20000 audits
• Definition of:
• service boundaries
• dependencies and assumptions

Tech Stack

• ERP

Benefits

• Position also open to candidates with disabilities (PcD)