Key skills
Communication
About this role
Role Overview
- Guide and support a team of Service Quality Engineers
- Partner closely with Engineering and cross-functional teams
- Create the frameworks, tooling, and training that enable your team to deliver high-quality outcomes
- Mentor team members as they develop their technical and professional skills
- Develop and refine testing scripts and quality rubrics
- Partner with Engineering to review defects and ensure timely resolution of issues
- Translate technical documentation into actionable test scenarios
Requirements
- 4 to 5 years of experience executing test scenarios and evaluating results
- At least 2 years of experience developing test scenarios using modern testing tools across web and mobile applications, as well as API endpoints
- Strong coaching instincts, with the ability to mentor and support team members
- Clear and effective communication skills
- Comfort working with technical documentation and translating it into both automated and manual test scenarios
- Humble, open, and curious, with a desire to continuously improve both systems and team practices
Benefits
- Health insurance
- Flexible work arrangements
- Paid time off