Define and implement the company-wide quality strategy, policies, and systems in alignment with business objectives
Oversee operational processes to ensure efficiency, scalability, and consistent delivery of services and products
Lead quality assurance, quality control, and regulatory compliance across all operational areas
Establish and monitor KPIs and quality metrics to identify areas for improvement and track performance
Promote a culture of continuous improvement using methodologies like Lean, Six Sigma, and Kaizen
Manage internal audits, inspections, and external certifications (e.g., ISO, GMP, regulatory bodies)
Collaborate with cross-functional teams (Product, Engineering, Customer Service, etc.) to solve systemic issues and optimize workflows
Lead and develop high-performing quality and operations teams, fostering accountability and professional growth

5+ years of experience in Quality and/or Operations leadership roles in complex, fast-paced environments, preferably in regulated industries (e.g., pharma, aerospace, automotive, maritime)
In-depth knowledge of quality systems, operational models, and compliance frameworks (ISO, GMP, etc.)
Experience in Scaled Agile Frameworks (SAFe) or similar methodologies, with a strong grasp of how Quality integrates with the SDLC
Strong experience in Lean, Six Sigma or other process improvement methodologies
Proven ability to lead cross-functional teams and manage change across an organization
Analytical mindset and data-driven approach to performance management
Excellent communication, leadership, and stakeholder engagement skills
Fluent in English

Connectivity Validation & Operations Director

Key skills