Regional Operations Director

Role Overview

• Provide direct operational leadership and accountability to Hospital Directors and Hospital Managers across a portfolio of two to four Partner Hospitals.
• Conduct regular site visits to assess operational performance, identify gaps and implement corrective strategies in partnership with hospital leadership teams.
• Establish and monitor regional operational standards, workflows and performance benchmarks consistent with Veritas policies and best practices.
• Serve as the escalation point for complex operational, clinical support and employee relations matters that exceed hospital-level resolution.
• Lead regional operational planning, including scheduling of site visits, leadership meetings and cross-hospital initiatives.
• Support onboarding and integration of acquired hospitals into Veritas operational standards as needed.
• Own regional P&L performance across all assigned hospitals, including revenue growth, expense management and EBITDA outcomes.
• Partner with Hospital Directors to develop, monitor and manage annual operating budgets and capital expenditure requests.
• Analyze financial reports, KPIs and trend data to identify opportunities, flag risks and drive performance improvement.
• Hold hospital leadership accountable for financial targets, providing coaching and support to address variances.
• Report regional financial performance to the Chief Operating Officer and collaborate on enterprise-level forecasting.
• Directly lead, develop and evaluate Hospital Directors and, where applicable, Hospital Managers within the regional portfolio.
• Identify leadership development needs and work with Human Resources to build succession plans, training pathways and performance improvement strategies.
• Drive associate engagement and retention across the region by modeling Veritas values and holding hospital leaders accountable for team culture outcomes.
• Partner with Human Resources on complex employee relations matters, investigations and workforce planning.
• Conduct regular one-on-one meetings and performance reviews with direct reports to provide clear expectations, feedback and support.
• Collaborate with regional Medical Directors and hospital-level Medical Directors to ensure alignment between operational capacity and clinical delivery.
• Support hospitals in maintaining compliance with AVMA, state veterinary board and accreditation standards applicable to specialty and emergency practice.
• Partner with clinical leadership to address staffing, workflow and facility issues that affect patient care quality or team safety.
• Monitor client experience data across the region and work with hospital leaders to implement service improvements.
• Champion adoption and effective utilization of practice management systems and operational technology across assigned hospitals.
• Support hospital teams in integrating AI-assisted tools, including ambient documentation and clinical workflow technology, into daily operations.
• Identify technology gaps and work with the enterprise technology team to implement solutions that improve efficiency and care delivery.

Requirements

• Bachelor's degree in Business Administration, Healthcare Management, Veterinary Practice Management or a related field, or equivalent professional experience in a multi-site veterinary or healthcare leadership role.
• Minimum seven years of progressive leadership experience in veterinary medicine or multi-unit healthcare operations, with at least three years in a multi-site or regional director-level role.
• Demonstrated P&L ownership and financial management experience across multiple locations.
• Proven ability to lead, develop and hold accountable hospital or site-level directors and managers across a geographically distributed portfolio.
• Strong analytical skills with experience using financial reports, operational KPIs and performance data to drive decisions.
• Excellent communication and relationship-building skills with the ability to influence across all organizational levels.
• Ability to travel 50% or more, including across multiple time zones.

Benefits

• Highly competitive salary based on experience
• Mental health support with Talkspace
• Paid time off
• Reimbursement of professional membership and licensure fees
• 401k retirement plan options with company match
• Medical, vision, and dental insurance options
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Pet insurance and discount program
• Employee Assistance Programs