About this role

Collaborate with Technical Architects and clients for successful product implementations
Lead teams in strategic planning and mentoring junior staff
Oversee project lifecycles from inception to conclusion
Provide support after project go-live to achieve client satisfaction
Embrace technology and innovation to advance project delivery
Architect solutions that align with client needs and expectations
Manage client accounts to achieve quality outcomes
Encourage a culture of continuous improvement and innovation

Bachelor's Degree
8 years of experience
Microsoft Dynamics 365 CRM or ERP certification
Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011)
Managing entire project lifecycle and resources
Serving as global point of contact on application design
Creating functional specs and design documents
Estimating broad requirements and solution designs
Participating in testing, quality management reviews
Architecting solutions and working with technical team
Utilizing Microsoft BI suite and SSRS reporting services

D365 CRM + Copilot/AI Functional Lead, Manager

Key skills