Own the end-to-end lifecycle of customer-facing documentation for all BlackBerry Secusmart products
Lead the creation, maintenance, and continuous improvement of comprehensive technical documentation as products evolve
Ensure documentation meets the highest standards for quality, usability, consistency, and regulatory alignment
Collaborate closely with Product Management, Engineering, Operations, UX Design, Marketing, and other stakeholders to gather requirements, validate content, and align messaging
Participate in regular cross-functional and development meetings to stay informed of current and upcoming product changes
Determine documentation impacts early and define required updates, revisions, or new deliverables aligned with release milestones

Bachelor’s degree in Technical Communication, Computer Science, Engineering, Information Technology, linguistics, or a related field—or equivalent professional experience
Native proficiency in German and near-native proficiency in English, with proven experience creating professional technical documentation in both languages
5-10+ years of experience as a Technical Writer or Content Architect, with demonstrated progression to senior-level responsibility
Proven experience documenting complex software systems, preferably in security-sensitive, enterprise, or regulated environments
Familiarity with documentation requirements for government, defense, or regulated markets, including approval processes, audits, or formal evaluations will be an asset

Senior Technical Content Architect

Key skills