Customer Success Manager II

Role Overview

• Manage a portfolio of customer accounts with varying needs and priorities
• Support onboarding, including initial setup and early value realization
• Build relationships with customer stakeholders and act as a trusted point of contact
• Facilitate discovery conversations to understand customer goals and challenges
• Support the development and execution of Mutual Success Plans
• Monitor product adoption and identify opportunities to improve usage
• Identify and share potential growth opportunities with Account Management
• Document customer insights and interactions in CRM systems
• Collaborate with internal teams to address customer needs and improve outcomes
• Share customer feedback to help inform product and service improvements

Requirements

• 3–4 years of experience in Customer Success, consulting, or a related customer-facing role
• Experience supporting customer onboarding and adoption in a SaaS or technology environment
• Ability to manage multiple accounts and priorities effectively
• Strong communication skills, with the ability to explain technical concepts in plain language
• Experience building relationships with a range of stakeholders
• Familiarity with CRM or Customer Success tools
• Nice to Have:
• Exposure to data integration, data analysis, or workflow automation concepts
• Familiarity with tools such as FME or similar platforms
• Experience working with GIS or spatial data
• Previous experience working with customers in Transportation, Government, Energy, or Utilities is an asset.

Benefits

• Meaningful Work: Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!