Client Management; Manager Customer Success

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Client Management, Customer Success Leader ensures clients receive high-quality services by overseeing the entire service lifecycle and acting as a liaison between service delivery and customers, while managing service delivery teams and driving efficiency to meet business goals.

Responsibilities:

• Lead, mentor, and coordinate technical and support teams
• Build and scale high-performing organizations aligned with sales, product, engineering, and executive stakeholders
• Drive Service Delivery improvements and manage resource allocation
• Monitor and improve customer metrics (e.g., issue resolution, customer health)
• Develop strategies and business plans that support profitable growth and Total Customer Experience
• Monitor product and service metrics and implement recovery plans as needed
• Lead process improvements across delivery, operations, and productivity

Requirements:

• 8+ years of experience Managed technical relationships with customers, clients and vendors
• 6+ years as a people manager with direct reports
• 4+ years of relationship-building experience with customers, internal and external stakeholders
• 4+ Understanding and knowledge of utilizing a CRM and customer success with strong technical knowledge across IT and Networking technologies, protocols and software management tools
• Knowledge ability to convey complex technical concepts to non-technical audiences
• Advanced problem-solving and coordination of teams in complex or emergency situations
• Broad market knowledge, including competitive dynamics, business models, and strategy
• Proficiency in Microsoft applications, Access, statistical analysis, and financial modeling