Customer Success Manager – III

Role Overview

• Manage a portfolio of strategic and enterprise customer accounts
• Lead onboarding and guide customers to early and ongoing value realization
• Build and maintain relationships with multiple stakeholders, including executive leaders
• Facilitate discovery sessions to understand complex customer needs and environments
• Develop and lead Mutual Success Plans aligned to business outcomes
• Lead Quarterly and Executive Business Reviews focused on value and future opportunities
• Identify and qualify expansion opportunities through proactive engagement and insight
• Support and guide customers through complex technical and solution-oriented challenges
• Translate customer needs into solution approaches in collaboration with internal teams
• Share customer insights to inform product direction and business strategy
• Contribute to Customer Success processes, playbooks, and best practices

Requirements

• 4+ years of experience in Customer Success, Professional Services or a related consultative role.
• Experience managing complex or enterprise customer accounts
• Experience working with GIS and industry-specific use cases
• Ability to navigate multi-stakeholder environments and build executive relationships
• Strong communication skills, including presenting to technical and non-technical audiences
• Experience leading customer engagements that drive measurable business outcomes
• Ability to connect technical solutions to business needs.
• Nice to Have: Experience with data integration or workflow automation platforms (e.g., FME)
• Nice to Have: Experience with CRM or Customer Success tools
• Nice to Have: Experience contributing to process improvements or scalable Customer Success practices.
• Nice to Have: Previous experience working with customers in Transportation, Government, Energy, or Utilities is an asset.

Benefits

• Meaningful Work: Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!