Lead the operational execution of the account strategy, ensuring alignment with business goals and customer expectations
Lead financial management, risk management, resource management, project management structure and stakeholder management
Proficient in considering long-term impact, anticipating future needs, and strategically selecting initiatives that yield broad and lasting effects
Manage the development process for tools, applications, and functional specifications
Lead a team of Project Managers and Specialists for a major program
Implement best practices globally to standardize experiences, ensuring consistency and efficiency within the account
Drive and track growth initiatives, including specific customer-requested projects
Take ownership of the operational component of QBRs, providing insights and driving improvements
Support the integration of the account across all Business Units, fostering collaboration and knowledge sharing
Collaborate with execution and tendering teams on complex projects
Understand, Coordinate and manage operational customer needs and escalations
Create a sense of win-win partnership

Minimum of 5 years managing large, complex, multi-geography projects
Proven experience in developing and managing projects or programs aligned with strategic account direction
Substantial Experience leading customer facing meetings, seminars, business reviews, or programs expected
Must have managed direct reports, ideally Project Managers
Strong internal network and ability to collaborate across functions
Ability to identify gaps and anticipate risks
Experience with digital tools and transformation initiatives
Experience using Smartsheet and Microsoft Suite of Products

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits

Global Program Manager – Key Accounts

Key skills