Electronic Health Record (EHR) Training Specialist

Role Overview

• The Trainer will join the Training Team responsible for providing services in support of all levels of users across the United States Coast Guard (USCG) enterprise
• You will provide a variety of support services to better enable users to perform their clinical and business support workflows
• Manage and implement EHR system curriculums based on position-specific workflows
• Collect data from customer satisfaction surveys to continuously evaluate course effectiveness
• Utilize data to update and improve existing materials
• Deliver content for instructor-led training (ILT) in accordance with enterprise standards
• Deliver content for Optimization sessions in accordance with enterprise standards
• Encourage classroom participation and facilitate change management for target audiences
• Discover and apply customer needs/business knowledge to ensure client satisfaction of delivery outcomes
• Prepare instructional aids and plans and determine training objectives and goals
• Formulate training outlines and determines instructional methods
• Evaluate effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods
• Coordinate or perform administrative functions necessary to deliver and document training programs
• Provide formal and informal implementation guidance, integration, and change management support tasks
• Maintain an appropriate degree of knowledge, skill, and ability to provide functional support and perform system status checks as needed during system trouble ticket resolution

Requirements

• BS degree in Education, Instructional Design, or Instructional Technology and 4 years of prior relevant experience or Masters with 2 years of prior relevant experience
• US Citizen with ability to obtain and maintain a Tier 1 NACI background investigation
• Ability to obtain a Common Access Card (CAC) as required
• A minimum of five (5) years’ experience in supporting computer information systems training, tools, software installs, and upgrades
• A minimum of two (2) years’ experience training personnel on Cerner Millennium Electronic Health Record Software
• Cerner Millenium training certification
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Must be fluent in verbal and written English and English medical terminology with a solid knowledge of the structure and content of the English language
• Four years’ experience developing ILT and/or eLearning content
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Experience working with remote teams and leadership
• Strong time management skills
• Strong attention to detail
• Familiar with ADA Section 508c accessibility requirements
• Authoring ability using Adobe Captivate, Camtasia and/or Articulate Storyline
• Experience converting ILT to eLearning
• Experience collaborating across multiple functional teams
• Prior consulting experience with large-scale Enterprise level and/or government projects

Benefits

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement