Providing Level 1 technical support (verbal and written) for the Company’s software products (IAMQC, MSDRx) and related applications to both external and internal customers.
Handling customer support inquiries, conveying customer feedback to Product Management, Quality, and Marketing teams.
Document customer issues, actions, and resolutions within Salesforce Case files.
Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and timely responses.
Manage and track customer inquiries to ensure timely resolution.

Bachelor’s degree in a field related to life sciences.
Proficiency in software applications, effective issue resolution, troubleshooting, and customer communication.
Minimum of 2 years customer support experience.
Bilingual: English/French.
Working knowledge of Microsoft Office products (Word, Excel, PowerPoint).

Technical Support – Informatics Software Specialist Level 1

Key skills