Key skills
AzureSQLPowerShellAzure DevOpsLogic AppsGitSource ControlPerformance OptimizationLeadershipMentoringCommunication
About this role
Role Overview
- Provide advanced-level support for maintaining D365 SCM/F&O environments, including deployments, database refreshes, service updates, and proactive quality updates.
- Monitor and optimize system performance, availability, and scalability across all production and non-production systems.
- Lead System Engineering responsibilities during shift hours, ensuring successful execution of environment refreshes, disaster recovery activities, Azure Logic Apps troubleshooting, Azure DevOps pipelines, and LCS lifecycle management.
- Collaborate closely with global Crowe Support Teams to deliver high-quality system support and operational excellence.
- Analyze and resolve performance issues through deep diagnostic expertise, driving permanent, scalable fixes.
- Define, implement, and enforce environment governance, configuration standards, and DevOps practices for D365 lifecycle management.
- Lead automation initiatives using Azure DevOps, PowerShell, and additional scripting tools to optimize operational workflows.
- Serves as the primary escalation point for technical environment-level issues and system performance concerns.
- Partner with business analysts, product owners, developers, and support teams to ensure optimal system functionality and operational readiness.
- Deliver timely RCA documentation, environment status updates, and resolution plans to client stakeholders.
- Drive industry-standard incident, change, and problem management processes.
- Develop and maintain SOPs, deployment runbooks, monitoring dashboards, and operational knowledge bases.
Requirements
- 8+ years of technical experience supporting D365 F&O/SCM infrastructure, including SQL performance tuning, Azure Logic Apps, Power Platform (Power Pages, Power Automate, Power Apps), LCS, and Application Insights.
- Hands-on experience managing SCM-specific workloads and integrations within D365.
- Strong expertise in Microsoft Azure IaaS/PaaS, system performance optimization, database tuning, and D365 telemetry.
- Proven experience with Azure DevOps pipelines, source control (VSTS/Git), and automated deployment frameworks.
- Strong problem-solving capabilities and demonstrated experience mentoring junior engineers.
- Excellent leadership skills, project coordination ability, and strong stakeholder communication.
- Ability to operate independently, especially when handling complex customer-reported technical issues.
- Strong interpersonal, verbal, written communication, and analytical skills.
Tech Stack
- Azure
- SQL
Benefits
- Health insurance
- Professional development opportunities