Quality Assurance Engineer

Role Overview

• Collaborate with product, development, and IT teams to understand complex hardware and software requirements, user stories, and acceptance criteria within an Agile framework.
• Design, develop, and execute detailed test plans, test cases, and test scripts for end-to-end solutions, encompassing hardware, software, and integrated systems.
• Participate actively in Agile ceremonies (sprint planning, daily stand-ups, backlog refinement, sprint reviews) to ensure quality is embedded throughout the development lifecycle.
• Perform in-depth functional, performance, reliability, and compatibility testing on various hardware asset management functions, workflow and solutions.
• Validate automated and manually maintained data related to hardware assets.
• Conduct rigorous functional, regression, integration, system, and user acceptance testing for software asset management functionality, workflow, capabilities and solutions.
• Identify, analyze, and document defects with clear, concise, and reproducible steps, managing their lifecycle effectively.
• Ensure software solutions meet performance, security, and usability standards.
• Lead testing efforts specifically for ServiceNow's Software Asset Management Professional (SAM Pro) module: Validate software discovery, reconciliation processes, license compliance, and optimization recommendations.
• Test software entitlement management, contract tracking, and financial aspects within SAM Pro.
• Verify the accuracy of software usage data and reporting capabilities.
• Lead testing efforts specifically for ServiceNow's Hardware Asset Management (HAM) module (part of ITAM): Validate the end-to-end lifecycle of hardware assets (e.g., procurement, stockroom management, deployment, refresh, disposal) within HAM.
• Ensure the accuracy and completeness of hardware asset data (e.g., serial numbers, models, locations, status).
• Test integration points between HAM and other systems (e.g., procurement, CMDB, discovery tools).
• Verify the integrity and consistency of data flowing between SAM Pro, HAM, and the CMDB.
• Test custom workflows, reports, and integrations built upon the ServiceNow platform related to ITAM.
• Utilize defect tracking tools (e.g., Jira, or ServiceNow ITSM) to log, track, and manage issues.
• Generate comprehensive test reports, providing clear insights into test progress, defect status, and overall product quality to stakeholders.
• Contribute to the development, maintenance, and execution of automated test scripts and frameworks for both hardware and software, where applicable.

Requirements

• U.S. citizen with the ability to obtain and maintain a Secret Clearance
• 4+ years of progressive experience in Quality Assurance or Software/Hardware Testing roles along with a Bachelor's Degree in an applicable field
• Proven, hands-on experience testing both hardware and software systems, demonstrating an understanding of their complex interdependencies.
• Minimum of 2 years of dedicated experience testing within the ServiceNow platform, with specific, demonstrable experience in testing: ServiceNow Software Asset Management Professional (SAM Pro) module. ServiceNow Hardware Asset Management (HAM) module (part of ITAM).
• Strong understanding of IT Asset Management (ITAM) principles and best practices.
• Expertise in various testing methodologies (functional, non-functional, integration, system, regression, UAT).
• Demonstrated experience working in an Agile/Scrum development environment.
• Proficiency with test management and defect tracking tools (e.g., Jira, ServiceNow ITSM).
• Exceptional analytical, problem-solving, and critical thinking skills with a strong attention to detail.
• Excellent communication (written and verbal), presentation, and interpersonal skills, with the ability to articulate complex technical issues clearly.

Tech Stack

• ITSM
• ServiceNow

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits