Overseeing assigned Quality Assurance (QA) programs
Supporting compliance with regulatory requirements and internal standards
Driving continuous improvement initiatives
Providing insight and guidance to management and operational teams
Managing QA oversight across projects and audits
Organising and delivering quality‑related training, including GxP and QA framework education
Tracking and ensuring appropriate follow‑up of major and critical audit findings
Reviewing and assessing policies and procedures, recommending improvements
Authoring and maintaining Quality Assurance SOPs
Advising QA leadership on system audit needs and priorities
Maintaining QA databases to ensure accurate audit, reporting and follow‑up status
Hosting and supporting customer audits, mock inspections and regulatory inspections

Bachelor’s degree or equivalent experience
Commercial Patient Support experience
Minimum 3 years’ experience in Quality Assurance or a related quality/compliance environment
Strong understanding of quality assurance principles and regulatory expectations
Excellent interpersonal, communication and stakeholder‑management skills
Strong problem‑solving, risk assessment and decision‑making capability
Ability to work independently and manage multiple priorities
Experience within pharmaceutical, healthcare, technical or regulated environments
Knowledge of pharmaceutical research and development processes
Experience delivering training or coaching others

Quality Assurance Manager

Key skills