Director, Network Service Reliability Engineering

Role Overview

• Define and execute the global NSRE strategy aligned to Equinix’s business and customer outcomes
• Drive adoption of SRE practices (SLIs, SLOs, error budgets) across network services
• Lead autonomous network operations initiatives, including AI Ops, event correlation, auto-incident creation, and self-healing remediation
• Own availability, performance, and resiliency outcomes for mission-critical network platforms
• Establish and govern reliability KPIs (availability, MTTD, MTTR, change success rates)
• Serve as the executive escalation point for high-severity, customer-impacting incidents
• Lead root cause analysis (RCA), Correction of Errors (COE), and systemic risk reduction
• Drive post-incident learning and ensure durable corrective actions
• Partner with Product and Engineering teams to embed reliability, observability, and operability into network design
• Promote infrastructure-as-code, intent-based networking, and policy-driven operations
• Oversee a global portfolio of reliability and automation initiatives, ensuring execution against commitments
• Remove organizational and technical barriers to delivery
• Lead and develop global teams across SRE, network reliability, and service management (approximately 80–90 staff)
• Build a culture of ownership, accountability, learning, and customer focus
• Evolve traditional NOC/SMC capabilities into modern SRE and autonomous operations models
• Drive talent development, succession planning, and performance management
• Partner with Engineering, Product, Operations, and Transformation leadership
• Represent the customer voice during incidents, recovery, and reliability initiatives
• Deliver executive-level communications that clearly link technical issues to customer impact and risk prevention.

Requirements

• Typically, 10+ years of experience in network operations, reliability engineering, or large-scale infrastructure environments
• Senior leadership experience managing global, multi-disciplinary technical teams
• Strong background in network engineering and service operations
• Working knowledge of SRE, ITIL, DevOps, and incident/change management practices
• Proven ability to lead complex operational or reliability transformations.

Benefits

• Employee Assistance Program: An Employee Assistance program is available to all employees.
• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
• Core Benefits
• Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement.
• Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on.
• Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in.
• Other Benefits and Perks: Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements.