Develop and execute comprehensive account strategies for assigned key retail accounts to maximize revenue growth and market penetration
Build and maintain strong, long-term relationships with senior-level retail partners through regular communication, strategic planning, and exceptional service delivery
Analyze market trends, competitor activity, and customer needs to identify opportunities for account expansion and new business development
Negotiate contracts, pricing agreements, and promotional programs that balance profitability with customer satisfaction
Collaborate with internal teams including sales, marketing, operations, and logistics to ensure seamless account management and order fulfillment
Monitor account performance metrics, sales data, and KPIs to track progress against targets and identify areas for improvement
Prepare and present regular account reviews, forecasts, and performance reports to senior management
Conduct market research specific to the Mexican retail landscape to inform strategic recommendations and account planning
Lead account onboarding initiatives and coordinate training for retail partner teams on products, services, and systems
Resolve account issues and escalations in a professional and timely manner to maintain customer satisfaction

Minimum 3 years of experience in retail account management, key account management, or similar sales leadership role
Proven track record of managing large-scale retail accounts and driving measurable revenue growth
Strong negotiation and communication skills with the ability to influence at all organizational levels
Demonstrated expertise in sales strategy development and execution
Proficiency with CRM software and sales analytics tools
Advanced analytical skills with the ability to interpret data and develop actionable insights
Bilingual proficiency in Spanish and English (required for Mexico-based role)
In-depth knowledge of the Mexican retail market and consumer behavior
Excellent organizational and time management skills with the ability to manage multiple accounts simultaneously
Strong relationship-building capabilities and customer-focused mindset
Ability to work independently while collaborating effectively with cross-functional teams
Proficiency in Microsoft Office Suite and data analysis tools
Experience with retail operations, supply chain, or distribution channels (preferred)

Equal opportunities to all applicants and employees
No discrimination based on race, color, ancestry, religion, sex, gender, age, national origin
Prohibit harassment of individuals
Opportunities to applicants with disabilities

Retail Key Account Manager

Key skills