Lead and deliver Enterprise onboarding from kickoff to go-live
Guide customers through configuration and best-practice setup (customer executes, you advise)
Run structured onboarding sessions (kickoff, configuration, enablement, go-live)
Drive progress, remove blockers, and keep onboarding on track
Deliver user enablement and training for key stakeholder groups
Provide ongoing guidance and flexible support based on customer needs
Partner closely with Enterprise CSMs to ensure a smooth handover and long-term success
Improve onboarding materials, templates, and internal ways of working
Collect insights and feedback to continuously improve the Enterprise onboarding experience

Customer Onboarding Specialist – Bilingual, Spanish/English

Key skills