Customer Service Specialist, Bilingual

Role Overview

• Provide excellent customer service to clients, patients, and requestors
• Meet daily goals and report to the Customer Service Manager with any reoccurring issues
• Assist clients, patients, and requestors with status of requests for medical records via phone
• Ensure notes are accurate and detailed
• Provide excellent customer service in a timely manner
• Take credit card payment, resend, or cancel invoices
• Obtain missing information for non-compliant requests from patients and requestors
• Data entry and other duties as assigned
• Work with other departments to ensure requests are sent in a timely manner
• Must meet daily goal of 85 calls per day averaging 11 calls per hour

Requirements

• Good communication skills both written and verbal
• Interpersonal skills to build successful working relationships with requestors, clients, and co-workers
• Detail oriented and able to resolve customer issues in a timely manner
• Excellent follow-up skills and time management
• Must have reliable internet and a quiet background setting
• 1+ year of call center experience
• Proficient computer skills with software applications such as Microsoft Office
• High school diploma or GED required
• Bilingual/Spanish and English