Serves as functional owner and primary point of contact for key forecasting and demand-related reporting tools (e.g., ERP-based reporting, Spotfire, Tableau) used across Services, SIOP/S&OE, Supply Chain, Commercial, and Finance
Maintains and improves user satisfaction, adoption, and usability by engaging directly with user groups to understand requirements, pain points, and use cases, and by managing enhancement backlogs and change requests
Translates business and process needs into clear technical requirements for DT and data engineering partners (data models, calculations, interfaces, workflows) and coordinates development, testing, and release to meet milestones and user acceptance criteria
Applies FLIGHT DECK Fundamentals (Value Stream Management, Daily & Visual Management, Action Planning, Problem Solving) so analytics and tools enable SQDC improvement in forecasting and demand management value streams, including visibility into key exceptions and decision points
Uses value stream thinking and SIPOC-style framing to map information flows and identify where tools and data can remove DOWNTIME waste, shorten decision lead time, and improve transparency in SIOP cycles
Leads change management and adoption for new or enhanced tools, including communications, training, and feedback loops; acts as a bridge between Genba (where work is done) and DT/data teams

Bachelor’s degree from an accredited university or college in Supply Chain, Engineering, Operations Research, Business, Data Analytics, Information Systems, or related field; or equivalent practical experience (or a high school diploma / GED with at least 6 years of relevant work experience)
Minimum of 5 years combined experience in hands-on development, technical product management, scrum master/dev ops, or similar roles bridging business and technology
Awareness-level understanding of concepts such as application architecture, database management, agile development, and data engineering; comfortable engaging with DT and data teams
Demonstrated experience delivering reporting, analytics, or digital tool solutions from requirements through deployment and adoption
Strong oral and written communication skills with the ability to translate between business and technical audiences
Proven attention to detail and rigor in managing data, metrics, and tool changes in a fast-paced, highly dynamic environment

Healthcare benefits include medical, dental, vision, and prescription drug coverage
Access to a Health Coach from GE Aerospace
Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services
GE Aerospace Retirement Savings Plan
401(k) savings plan with company matching contributions and company retirement contributions
Access to Fidelity resources and planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability insurance
Life insurance
Paid time-off for vacation or illness

Senior Services Manager – Analytics & Tools Leader

Key skills