Plan, create, and publish social media content aligned with brand messaging and business goals;
Ensure consistency of tone of voice and messaging across all external communication channels;
Monitor review platforms (e.g., G2, Trustpilot, Gartner Peer Review), YouTube channel comments & collaborate with other teams regarding engaging with comments and customer feedback;
Execute campaigns to increase customer reviews (e.g., prepare email strategy and follow-up processes for clients);
Analyze social media and review platform performance & monitor competitors to optimize content and communication strategies;
Develop and review strategies for social media channels and review platforms, ensuring alignment with overall communication and business objectives.

2+ years of experience in community management, including online reputation and review platform management;
Hands-on experience in managing LinkedIn company pages, creating organic content, and a strong understanding of the platform’s algorithms;
Fluency in English;
Experience handling sensitive comments or complaints;
Excellent written communication and copywriting skills;
Analytical & strategic mindset with ability to interpret engagement and performance metrics;
Strong organizational and multitasking abilities.

*Nice to have: *

Social Media Community Manager

Key skills